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experia sp screen balckout

SOLVED
aziesyahirah
Visitor

experia sp screen balckout

hi, i'm azie. . 

my phone screen suddenly blackout. and led light is green. . i tried to press the volume down and power . . but its nothing happen. . someone, help me please. . Crying_Face

1 ACCEPTED SOLUTION

Accepted Solutions
Thommo
Genius

It's volume up plus power untill you feel 3 vibrations or remove the back cover and near the bottom is a hole saying OFF which if you press will force a restart/switch off however if that fails then you could try a system repair but it sounds like a hardware failure leaving 2 options which is to either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

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2 REPLIES 2
Thommo
Genius

It's volume up plus power untill you feel 3 vibrations or remove the back cover and near the bottom is a hole saying OFF which if you press will force a restart/switch off however if that fails then you could try a system repair but it sounds like a hardware failure leaving 2 options which is to either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

aziesyahirah
Visitor

thnk you so much . . . Slightly_smiling_Face :smileysmileythumbsup:

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