WiFi hotspot turning off when I turn it on

[Katarazzi]

The portable WiFi hotspot keeps turning off after 2 seconds when I turn it on. How to resolve please?

Yes I do have my data switched on and the hotspot settings look ok.

Could another app be disabling the hotspot? Another user* found that BBC iPlayer and iPlayer Radio were doing that. I don't have enough either installed though.

* /t5/Xperia-X-Compact/Hotspot-problem-with-Nougat/td-p/1189306

It then turns it off after 2 secs

[tyto]

The menu button has been cleared and wanted to be returned

تم مسح زر القائمه واريد ارجاعه 

@tyto

I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post.

[Reone]

Hey I the same problem, let me know please if you worked it out

[Katarazzi]

No-one's given suggestions as to solutions (yet).

[Qatrium]

@Katarazzi

Start troubleshooting by restarting your phone into safe mode, this will disable all installed 3rd party apps. If the problem is resolved then one of your installed apps is causing this issue and you have to figure out which one. Start by uninstalling those apps you installed recently.

[Katarazzi]

I did that, thanks. I did it with an IT technician, and he had the brain-wave that it may be a security app that was causing the problem. And it was - it was Lookout Mobile Security's app feature of 'Safe Wi-Fi: to detect unsafe wi-fi networks' (Highly ironic that it was preventing a pefectly safe one..!)

So, problem solved now thankfully.

[Katarazzi]

Oh no, it's doing it again and this time it isn't Lookout's wifi security feature. Anyone got any ideas? I use AVG too but it doesn't seem to be able if its settings. I've booted in safe mode and the problem doesn't occur then.

[Katarazzi · Accepted solution]

Ah - I unintalled the app 'Sensors Multitool' (Google Play app) and that resolved the problem. So there's that plus the Lookout app's Wifi security feature that cause this problem.

[Rav__]

It's already installed by default but I don't want it and I can only disable it atm. How can I delete it permanently 

[Shnakey]

I know this is marked as solved but that solution didn't apply to me as there was no app that was causing the hotspot to turn off automatically.

I eventually had to do a full software re-install using Xperia Companion and the issue is now resolved, however be aware that your phone will be wiped unless you back up first.

I hope this helps someone else.