Join now - be part of our community!

STR-DA6400ES Firmware 1.065 DSP COM VER. ERROR after updating and CRASH the RECEIVER

SOLVED
profile.country.en_GB.title
pettaw
Visitor

STR-DA6400ES Firmware 1.065 DSP COM VER. ERROR after updating and CRASH the RECEIVER

Hello,

I've followed the instructions very carefully and updated my receiver using the ES Utility and A64E_1065.zip which I downloaded from the Sony.co.uk website.

After letting the update complete it now shows DSP COM VER. ERROR and I have no sound at all.

Just warning you, don't update your receivers!

I'll come back to let you know what the outcome is but I'm sure its got to go back to Sony.

Message was edited by: pettaw

Message was edited by: pettaw

1 ACCEPTED SOLUTION

Accepted Solutions
profile.country.en_GB.title
John-Cobb
Visitor

Hi All,

Firstly allow me to apologise for the problems caused when you updated your firmware using A64E_1065, this was an error in the file and we are working on a new version to correct this.

Unfortunately I am not in a position to give an eta on the new software's availability, but if you take your Receiver to your local Sony Regional Authorised Service Centre, they will be able to recover it to a working state, albeit with an early version of European software. (Please note there may be limitations to some functions such as Shoutcast)

There will be no charge for this service.

You can locate your local Regional Authorised Repair Centre by entering your postcode here http://www.sony.co.uk/support/en/repair/asc and selecting List View, or by calling 0844 8466 555.

Kind Regards

John Cobb

Sony UK Techical Support

View solution in original post

20 REPLIES 20
profile.country.de_DE.title
DraGonHeart2311
Visitor

I have this Problem, too.

Do you have the old Firmware 1.042 ?!?!?

or do you know how to download it ?

Please send a Answer

profile.country.ru_RU.title
sershar
Visitor

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! in no case do not reset !!!!!!!!!!!!!!!!!!

Version number confirmation
Confirm the Version number in Special Menu again.
GUI is turned OFF.
To enter the Special Menu, press “A.F.D.”, “2CH/A.DIRECT”, “MUSIC” and “MOVIE” key on the
front panel of amplifier in this order while holding down “TONE MODE” key. “MENU
SPECIALIZED!” is displayed in front display window.
To check the version number of the firmware, select the menu with remote commander.
1. Press ” “on the remote, then “<<” is displayed.
2. Press Enter key ( ) on the remote, then “” is displayed.
3. Press Cursor Down key( ) on the remote continuously to select menu item, and confirm
the version number has been changed as follows.
4. To release from this mode, press “A.F.D.”, “2CH/A.DIRECT”, “MUSIC” and “MOVIE” key on
the front panel of amplifier in this order while holding down “TONE MODE” key. “MENU
SPECIALIZED OFF” is displayed in front display window.

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! in no case do not reset !!!!!!!!!!!!!!!!!!

profile.country.ru_RU.title
sershar
Visitor

I got exactly the problem about installing firmware 1.65.
with firmware 1.65, I was blinking blue LED light (about 1 per second). then after a minute starts to blink frequently.
I left everything for the night.
the morning off and on the receiver.
firmware 0.010
repeatedly tried to install 1.65 - no change.
in the service instructions found how to do reset.
made a reset.
it got worse.
GUI
does not provide access to network configuration and firmware update menu.

A64U_1062.zip Remove - ?????

I have A64U_1062.zip -..

Message was edited by: -Cass-

profile.country.en_GB.title
pettaw
Visitor

OK I accessed the Special Menu

System versions as follows:

Main A64ES CEL v1.06

Video Ucom ver 1.04

Faroudja Ver 1.15

Faroudja2nd ver 1.14

GUI Cgrom ver 1.13

DSP Ucom ver 0.00

DSP SFlasf ver 0.00

DSP PFlash ver 0.00

IR Learning ver 1.00

Network PNX Ver 1.10

So it would seem that my DSP has not been flashed with the correct version.

Sershar thanks for the offer of the A64U but my filenames have to start A64E to be the correct version.

Also I don't think that I'll even be able to flash it again through the network because I too get the rapid flashing blue light when I tried to reflash, which I didn't get the first time, it went through perfectly fine.

profile.country.de_DE.title
schust666
Visitor

Hi.

I have the same problem with the mistake.
Can send you me the file A64U_1062.zip I would gladly test it.
Which special Firmware I need  for the RS 232 cords.

Thank You!

profile.country.ru_RU.title
sershar
Visitor

delete extension pdf.

leave zip.

profile.country.ru_RU.title
sershar
Visitor

file

profile.country.ru_RU.title
sershar
Visitor

rename pdf to zip

profile.country.ru_RU.title
sershar
Visitor

The content type of this attachment is not allowed.