xe9305 tv sound is good at 23 on Freeview but has to be set at 55 on Netflix and then has high base

[Bat_Rick]

Hi Michaelsimac,

Was it always like this? and we are talking about built in Netflix, correct?

[michaelsimac]

Yes it has always been like this and yes Netflix is built in,

[Joe_Dohn]

Have you tried clearing the cached data for the TV or updating the software for example?

[michaelsimac]

Hi software is the latest but I dont know what cache is or how to clear it. m

[Bat_Rick · Accepted solution]

Hi Michaelsimac,

You can press on HOME- settings- storage and reset- internal shared storage- cashed data.

[michaelsimac]

thanks for help  m

[Joe_Dohn]

@michaelsimac Has this solved it for you?

[michaelsimac]

no still the same!!  m

[Joe_Dohn]

Double-check that you have the latest v6.7140 version, then go for a factory reset.

Just to be sure, I'm assuming when you say "Freeview" you're referring to having the aerial connected to the back of the TV and not a Freeview box, is that right?

- JD