Sony A8H OLED Netflix and YouTube crashing constantly

[Happyrobot]

I don't know what's happened in the last few weeks, but the TV is really frustrating me. 

Netflix keeps crashing. We watched a movie last night and it crashed 8 times! Sometimes Netflix doesn't even load. 

YouTube - casting seems really inconsistent, sometimes not registering the cast. So you have to disconnect, try again, etc etc. 

I have restarted the TV, there are no updates waiting. 

Also have two stuck pixels after owning this for a couple of months. 

[royabrown2]

@Happyrobot 

If a restart hasn’t fixed it, you will need to try a full Factory Reset.

[sddddfaw]

Error: YouTube has stopped appears suddenly on the TV screen. divinity original sin 2 console cheats at screamreality... Error: Error 400 appears when launching the YouTube app from All Apps./ ... Other than Sony's Android TV / Google TV (released in 2013 and 2014) ... YouTube™, Netflix, or another streaming app installed on my BRAVIA TV doesn't work.  IMPORTANT: Refer to the YouTube app doesn't launch, freezes, or an ... article if you are having issues with the YouTube™ streaming service.

[Joe_Dohn · Accepted solution]

@Happyrobot

Have you tried clearing the cached data (under Device Preferences - Storage - Internal Shared Storage - Cached data) then restarting by holding power?

- JD

[Happyrobot]

That worked, thank you Joe.

Someone else suggested a factory reset. That should never be the second solution after restarting the TV. Factory reset on anything is a massive pain and it's too easily thrown about as a viable fix for things. Factory reset on anything can solve lots of issues, but it's not a viable solution for most. 

[royabrown2]

@Happyrobot 

Joe.

[Happyrobot]

My point about a factory reset still stands, "royabrown2". 

[royabrown2]

@Happyrobot 

And my advice to carry out a Factory Reset follows a long tradition in advice-giving, by many of those who offer support here, and by Sony themselves.

And it is not advice I would hand out lightly on any other Community I am involved with; but here it is different.

I agree it is a faff, but it really doesn’t take that long.

However, @Joe_Dohn ‘s cache advice has been sufficient here, so you don’t need to do a Factory Reset now. And maybe not ever; though that has not been my experience with these TVs.

You see, it depends what corrupted your cache. A random event? The underlying Sony software? Against both these causes, a Factory Reset would offer no further benefit.

But a deeper, corrupted process? Of which the cache corruption was just a symptom? There, it would help.

But no matter; things are fine for you at the moment, so carry on. But if you get any more trouble, related or apparently unrelated, please don’t dismiss the Factory Reset from your armoury.

And also, please, don’t on first acquaintance diss advice that might sound facile, and might be facile, and overkill, on many other Communities; it is, alas, not the case here.

If you look at other threads, you will see it is given as pretty standard advice, to do a Factory Reset after any update; usually in the context of problems after the update, but sometimes just as the thing to do as a prophylaxis against any such problems.

It seems that a Factory Reset is needed to make the update stick.

e.g.:-

https://community.sony.co.uk/t5/android-tv/tearing-my-hair-out-now-dolby-vision-on-hdmi3-on-af8/m-p/...

Should it be necessary? No it shouldn’t. But until Sony get a firmer grip on things with these Android sets, it does seem to help.

Oh, and in the very next thread above this one, currently, @rooobb ,another experienced poster, says:-

https://community.sony.co.uk/t5/android-tv/kd-49xg8196-unwanted-backlight-adjustments-between-scenes...

So I think you may find you are being a bit of a Canute here….