Hoping someone can help. I missed a call and there's a 1 on my phone app icon. I've tried everthing I can to get rid of it but it wont go, its been a couple of days now. I've deleted all call history, force stopped the app and restarted the phone.
Try opening the call you missed, and looking at its details, and failing that, long press the phone icon, and remove it, then go into your app tray, and simply replace it with the phone icon from there, with a restart inbetween remove and replace.
That doesnt work either. I cant even remember now whether it was a missed call or voicemail but I deleted my call history when I first noticed the 1 wouldn't go.
Doing a factory reset. Sony said boot into safe mode and if its still there another app could be causing it. It was still there so its last resort. If it happens again theres clearly a problem with it.
I have the same problem but I have a 3 over the phone icon. I've cleared my missed calls, done force stops repeatedly, cleared cache and data as well. Done hard and soft resets and the 3 is still there. Can't believe in 2019 you have these problems on a flagship product! Wipe and restart is the solution? Very sad if that is the case. We shouldn't have to do that drastic measure and wipe all the data we have already put onto this device. Oh and someone at Sony can advise why the companion refuses to do a backup for Xperia 1. I'm not resetting my phone. Shouldn't have to. Sony needs to fix this.
This phone was originally on vodafone and its been unlocked and I'm now using it on ee. I doubt that has anythng to do with it but there's clearly a software isssue. I'll insert another network sim and see if that does anything.
Didnt work I dont have vodafone but had a three sim to try. So frustrating! May even contact sony again about this.
