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phone app icon (1) won't go away

SOLVED
billson
Visitor

phone app icon (1) won't go away

Hoping someone can help. I missed a call and there's a 1 on my phone app icon. I've tried everthing I can to get rid of it but it wont go, its been a couple of days now. I've deleted all call history, force stopped the app and restarted the phone. 

1 ACCEPTED SOLUTION

Accepted Solutions
Jonas
Master

Hello again everyone and I'm sorry for the late reply, I was out of office due to sickness.

Today I received some new information.

The unexpected behaviour is planned to be fixed in a future update of the Google Phone app with estimated roll out start date 25th of November 2019. The roll out will continue until early December.

Thanks again for all the reports and thank you for your patience.

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82 REPLIES 82
Bigbear1
Visitor

Keeps showing I have missed calls on my call button but I don't also cannot get rid of them ??

profile.country.PT.title
NunoSEN2
Hero

Hi @Bigbear1 ;

Try clearing the Phone app data and cache (settings >apps and notifications >all apps >Phone>Storage >Clear data and Clear Cache). 

Bigbear1
Visitor

Just tried that didn't work 😬 any other ideas?

DJAxcess
Visitor

Do you use any third party app like "TrueCaller"?

For me, it sometimes shows unanswered calls until I open TrueCaller and close it again.

Also there might be an incoming SMS message reminding you of missed calls. 

Did you mark these messages as read?

SAWIG
Visitor

I had the messages do that. But force stop and clear cache solved it for me.

Tizer
Contributor

I had the same problem last week with my XZ1C and the only way to clear it was to Force Stop, delete the Cache and Phone Data. 

billson
Visitor

Force stopping, clearing cache and deleting memory isn't working for me. 

tomo100brt
Visitor

Restart the phone. After all deleting you have to restart the phone.

billson
Visitor

Just tried that and its still there