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Can't receive animated GIFS Verizon

Mrhug3
Visitor

Can't receive animated GIFS Verizon

As the title says, I can't receive animated GIFS. I can see and send them just fine, but when I receive one, it's just a still picture. Anyone else have this issue? I've tried the stock Google messages app, and others. 

25 REPLIES 25
SAWIG
Visitor

Same issue I receive them but they no longer play. Using stock messaging app on VZW.

Mrhug3
Visitor

Okay, it's not just me. I've chatted with VZW, they did a "diagnostic" on my account. Everything is supposedly good to go on their end. I've even had someone with an Xperia 1 using another network send me one, same result.

SAWIG
Visitor

Sounds like a Sony software issue that doesn't play well with the stock messanger app. Only way is if someone not on VZW is having the same issue.

Mrhug3
Visitor

That's what I'm thinking. The other guy I mentioned was on T-Mobile.

SAWIG
Visitor

GIFS work fine on Facebook Messenger just gave that a try.

Mrhug3
Visitor

Hmm... Nothing makes sense as to why it wouldn't work through text. I've even tried using a different text app, same results.

SAWIG
Visitor

Post update of both OS and app, same story. My out going gifs play just fine but not incoming.

Mrhug3
Visitor

Same here.

SAWIG
Visitor

Where is the support when you need them? Ugh