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Z5 turning off

Danny19821
Visitor

Z5 turning off

I have a Sony z5 and after the newest update,  my phone decides to die on me at 62-70% why is this and what do I need to do???

1 REPLY 1
Jake-SonyXperia
Champion

Hi @Danny1982,

Welcome to the community,

I am sorry to hear about this Slightly_frowning_Face

Based on the info you have supplied it sounds to me like the update may not have installed correctly, in this case I suggest the following.

1. Backup the handset using Xperia Companion

2. Repair the handset software using Xperia Companion.

I have supplied instructions via hyperlinks below.

backup using Xperia Companion

software repair using Xperia Companion

let me know how you get on.