Z5 Compact Mobile Data Issues

[fmh3]

Hey ,

I have had the Z5 Compact for only a few days but have already had some problems with it and was wondering whether anyone has any tips to resolve it.

I cannot get the mobile data connection to work. I have restarted the phone, contacted my network provider for the information to set up a new connection, have updated the software, have done a reset but nothing is working. I also do not have the 3G symbol next to my network provider so something seems to be missing or not working correctly.

I have put the sim into my Iphone and I do not have any problems. It immediately connects to 3G and I have internet and do not have to change any setup info. Its pretty frustrating as I have only had it for less than a week but have spent most of the time searching for a solution and am wondering, if there are this many issues, whether not to just return the phone.

Does anyone have any other tips to setup the mobile data connection?

Any help is much appreciated

[Phy]

1. Settings
2. More
3. Internet settings
4. Accept

[Christofer]

Hi @fmh3,

Make sure that your phone downloads your network provider's APN settings by following the steps suggested by @Phy. You should get a notification if the download is successful, though you may need to restart your phone as well.

[fmh3]

Thank you for this tip. However I have tried this multiple times( after updates and restarted the phone etc) and restarted the phone but it has not worked. It says the download is successful but still it wont connect.

[Christofer]

That is strange. Could you verify that the APN settings are stored if you go to Settings > More > Mobile networks > Access Point Names?
If possible I suggest that you try with another SIM in your Z5 Compact.

[Uliwooly]

@fmh3

Some carriers require to get the IMEI number added to your account before you can use their data, it doesn't hurt to contact them.

[fmh3]

Thank you for all the tips. The information was stored but it still didnt work. I had to do a factory reset of the phone and then manually enter the APN info. But I had to change the APN protocol to IPv4/IPv6 and the roaming protocol as well and change the authentication type to PAP or CHAP. Then I changed the network type to WCDMA - Restarted the phone and then could set it back to LTE. It could be that one of those steps is obsolete but now I have H or H+ next to my Connection so it seems to be working. I hope it stays like that. Thanks for the help.

[Uliwooly]

@fmh3

That's a lot of work, still contact your carrier bc H+ it's not quite LTE 

[Christofer]

@fmh3 That's a lot of work indeed. Glad to hear that you were able to get it to work in the end.
Thanks for letting us know!

[Aggrace]

Hi there,

I've had the same issue that @fmh3 outlined above and tried all the suggestions outlined, but nothing has worked.

Any further advice would be much appreciated!