Z3 spontaneous crack back glass

[Sketcher81]

I have been very lucky with my previous Xperia Z and never had any of the famous problems.

Now though my new Z3 had a spontaneous crack in the rear glass. It didn't drop and is just went crack. I know sony did replace Z screens and backs in warranty.

Is this a problem on the Z3 too? Who do i contact?

[shamcan]

So upset hasnt even been over a month and my scree is cracked, I cannot even use it to get to my contacts and i do not know if it is under warranty. This never happened to my samsung s3. Does anyone know how I can resolve this issue. I wish I had spent more and got the htc m8 one. Whats the point of it being water proof when the glass just cracks by itself. And they way it gets warm when you are playing a game. pisses me right off

[shamcan]

pissed off mine is smased. The galss is not tough enough. I cant even get into my phone content because the glass is craked my sucurity pattern will not work to open the sucurity

[Thommo]

Sorry to hear this but as a user led support forum the only thing we can do is advise you to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/

[Uliwooly]

Contact your local Xperia Care 

http://support.sonymobile.com/global-en/contactUs/

[Sketcher81]

Thanks Thommo,

I will contact sony care. But what i wanted to find out here is if this spontaneous cracking is a common problem with the Z3 too.

And then especially the back glass, not the front.

[Ashutoshjainjbp]

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@Sketcher81 wrote:
Thanks Thommo,

I will contact sony care. But what i wanted to find out here is if this spontaneous cracking is a common problem with the Z3 too.

And then especially the back glass, not the front.

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@Sketcher

I don't know about spontaneous cracking, but yes cracking of touch screen and back panel glass seems to be common problem, search net and you can find 100s of people complaining about the same..

What I can say is glass are not durable enough to take any impact or pressure, even temprature change can affect its resistance towards any impact.

So rule number one use back cover and hide the beautiful surfaces (which was one of reasons I bought this phone)

But still I think glasses are sub-standard material, so can't gurantee anything.

Do share your experiences in dealing with service center, and how much time/money/efforts you invested to get it repaired.

Cheers!!

[Sketcher81]

A little Update:

Sony told me to send the phone, it would inspect the phone and if it was a warrenty case it would be repaired free of charge. Otherwise a charge of 23 euro if I decided I did not want to get it repaired.

Sadly I dropped it before I could send it and it created a new crack this time caused by myself obviously. So I will get it repaired but not send it in for warrenty. Stupid ;-(

[Nic1982]

This has happened to mine to not dropped it but noticed it Getting hot when using the camera and some apps got a crack from top center to the bottom centre on the back glass. Already had to have to phone repaired because the charge port started popping open

[Razonan13]

Not sure how it happened. Suddenly a long diagonal crack on the back cover appeared one morning. I guess the water proofing is gone. What to do now? Thanks for the survey, hope Sony hears us.