Z3 sms deletes itselft after reading, or doesn't show up at all

[siikki]

Hi. My wifes phone have very odd condition, I try to explain it:

After updating to Lollipop (months ago I think..), whenever she gets text message phone shows notification , but STOCK sms app doesnt show message AT ALL.

With Google Hangouts she can open the message ONCE, when she clicks back and opens contact/message list again its GONE.

I have tried clear messaging cache but no help. Yesterday installed newest 5.1.1 with no help. I have same phone (Z3 D6603) with NO problems myself.

This is no way acceptable!

[Uliwooly]

@siikki

Settings > apps > all > hangouts and messaging > clear data > restart the phone > check again with the messaging app

[Phy]

could you boot on safe mode and see if you experience the same issue.

How to boot on safe mode on Lolipop
1. press and hold the power key
2. once you get the pop up menu 
3. press and hold "power off" 
4. Boot on safe mode should become available

[siikki]

Tried safemode and clear data. No help. Actually next thing i try is do software repair.

[Uliwooly]

@siikki

Keep us updated

software repair using PC Companion

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[siikki · Accepted solution]

Had to first use google backup for sms and xperia for rest. It was very odd.