z2 new firmware 23.5.a.0.575 proximity sensor problem in call

[khocksal57]

In call, Proximity sensor does not work.

[khocksal57]

Is there anyone who experience the same problem?

[MarlonUk1]

try to run Xperia Diagnostics..to see if the sensor will pass the test

try to make a call while on safe mode

try perform a software repair using Xperia Companion.

if all else fails send your device to your local service center for repairs Local support

[Uliwooly]

@khocksal57

Does your phone has a protective case, film and/or glass? is there anything covering or partially covering the proximity sensor?

[khocksal57]

There is no problem on safe mode. also there is no problem in the previous version.. 23.5.a.0.570.

[Uliwooly]

@khocksal57

Then it's a third party app, why? bc there's no problem in >>> safe mode

[Topgun]

I'm having a similar problem, Whenever I try to call anyone, screen suddenly goes blank although call will go through but I won't be able to select anything on screen. Screen remains blank till the call is disconnected from the other side, can't even disconnect from my end. Something is seriously wrong with proximity sensor after this latest formware update. Any suggestions to sort this out??

[Uliwooly]

@Topgun

Try the above suggestions

[khocksal57]

No longer in safe mode Proximity Switch does not work. Also Ambient Light sensor, Accelometer, Gyroscope, Pressure sensor and Compass does not work. Last firmware 23.5.a.0.575 killed phone sensors. I wish, be solved the problems in the new software.

[Uliwooly · Accepted solution]

@khocksal57

contact your Local support to get your device inspected.