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Updated my Z5 compact yesterday morning - in the evening I was checking my contact list I noticed I have over 30 Xperia Care contact numbers listed - unable to delete. Sony advice was to back up phone and repair software. Phone backed up and started the repair. Today I am unable to use phone. 14.20 today I did another software repair still the same. I can only go as far as "Verifying your account" I enter my email address and password and then it asks for it again and again and again. I cannot go any further. I have checked my Google account details and they are connect and working. What do I do now?
Solved! Go to Solution.
@bobsmith Have you changed the password yesterday or today? If yes, you need to wait 72 hours before you can get the new password:
https://support.google.com/nexus/answer/6172890?hl=en
Changed my password on the 17th at 23.20.
Basically it should need one more day.
Many thanks. Will leave it over the weekend and then see what happens.
I hope it works.
Back to normal - Waited the 72 hours -