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Xperia Z5 compact now a brick after google password reset

SOLVED
bobsmith
Visitor

Xperia Z5 compact now a brick after google password reset

Updated my Z5 compact yesterday morning - in the evening I was checking my contact list I noticed I have over 30 Xperia Care contact numbers listed - unable to delete. Sony advice was to back up phone and repair software. Phone backed up and started the repair. Today I am unable to use phone. 14.20 today I did another software repair still the same. I can only go as far as "Verifying your account" I enter my email address and password and then it asks for it again and again and again. I cannot go any further. I have checked my Google account details and they are connect and working. What do I do now?

34 REPLIES 34
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_alexdon_
Expert

@bobsmith Have you changed the password yesterday or today? If yes, you need to wait 72 hours before you can get the new password:

https://support.google.com/nexus/answer/6172890?hl=en

alexdon
bobsmith
Visitor

Changed my password on the 17th at 23.20.

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_alexdon_
Expert

Basically it should need one more day.

alexdon
bobsmith
Visitor

Many thanks. Will leave it over the weekend and then see what happens.

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_alexdon_
Expert

I hope it works.

alexdon
Stefandanby33
Visitor

Waited the 72 hours still not letting me log in
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_alexdon_
Expert

@Stefandanby33 But have you reset the password?

alexdon
Stefandanby33
Visitor

Reset the password waited the 72 hour tried to log in won't let me
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_alexdon_
Expert

That's strange, it shouldn't be like this.

@bobsmith Any news?

alexdon
bobsmith
Visitor

Back to normal - Waited the 72 hours - Slightly_smiling_Face