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Updated my Z5 compact yesterday morning - in the evening I was checking my contact list I noticed I have over 30 Xperia Care contact numbers listed - unable to delete. Sony advice was to back up phone and repair software. Phone backed up and started the repair. Today I am unable to use phone. 14.20 today I did another software repair still the same. I can only go as far as "Verifying your account" I enter my email address and password and then it asks for it again and again and again. I cannot go any further. I have checked my Google account details and they are connect and working. What do I do now?
Solved! Go to Solution.
Sorting one out now to try.
Seems to be doing something.:smileyhappy:
Still same problem.
This is what keeps comming up on screen.
Verifying your account
This device was reset. To continue,
sign in with Google Account that was
previously synced on this device.
Enter your email
Looks like Google have blocked my phone.
Have you somehow inserted the password or account wrongly?
Typed both correctly, even used another pc to sign into google all works fine. Phone doesnt like me.
Sure no problem.