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Xperia Z5 compact now a brick after google password reset

SOLVED
bobsmith
Visitor

Xperia Z5 compact now a brick after google password reset

Updated my Z5 compact yesterday morning - in the evening I was checking my contact list I noticed I have over 30 Xperia Care contact numbers listed - unable to delete. Sony advice was to back up phone and repair software. Phone backed up and started the repair. Today I am unable to use phone. 14.20 today I did another software repair still the same. I can only go as far as "Verifying your account" I enter my email address and password and then it asks for it again and again and again. I cannot go any further. I have checked my Google account details and they are connect and working. What do I do now?

34 REPLIES 34
bobsmith
Visitor

Sorting one out now to try.

bobsmith
Visitor

Seems to be doing something.:smileyhappy:

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_alexdon_
Expert

@bobsmith Keep me updated.

alexdon
bobsmith
Visitor

Still same problem.

This is what keeps comming up on screen.

Verifying your account

Google

This device was reset. To continue,

sign in with Google Account that was

previously synced on this device.

Enter your email

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_alexdon_
Expert

This is strange. @bobsmith I will try to get some info on this.

alexdon
bobsmith
Visitor

Looks like Google have blocked my phone. Slightly_frowning_Face

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_alexdon_
Expert

Have you somehow inserted the password or account wrongly?

alexdon
bobsmith
Visitor

Typed both correctly, even used another pc to sign into google all works fine. Phone doesnt like me.

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_alexdon_
Expert

@bobsmith Can you wait for me to try and find some info?

alexdon
bobsmith
Visitor

Sure no problem.