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Xperia Z3+ frame bending while talking in phone

fodder1
Visitor

Xperia Z3+ frame bending while talking in phone

Have anybody else experienced that the frame bends while talking in the phone? I was able to bend it back to original form but what will this do to the waterproof seals?
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17 REPLIES 17
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Uliwooly
Expert

@fodder

The phone doesn't bent, perhaps you sat on it, but that's not the point right now, the point is that you MUST contact your local Xperia Care and request a vacuum test ASAP

http://support.sonymobile.com/global-en/contactUs/

fodder1
Visitor

The phone was extremely hot when i was finished talking and discovered it was bent.now its only two small marks on both sides of the power button to tell that it was bent
fodder1
Visitor

And no i did not sit on it,it was placed on the table a couple of hours and in perfect shape before i picked it up
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Uliwooly
Expert

If there are cracks the phone it's not waterproof

@fodder

fodder1
Visitor

No cracks, only two small bumps on each side of the power button
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Uliwooly
Expert

@fodder

Contact your local Xperia Care

Alias1969
Visitor

I have experienced the same fault in my xperia z3+. It was very hot when I made a call with it and when I put it down after the call I noticed it was bent. The engineers took 8 days to come back with a very dissapointing "customer damage" decision, even though i was assured by the manager of the store that it was obviously not customer damage. Ive had all the Sony models and have had no issues until this. Have you managed to resolve your own issue with the bent frame?

fodder1
Visitor

Sony claimed that i dropped or bent it and the Phone had suffered unrepairable damages.luckily for me my insurance Company came trough and gave me the money to buy a new phone,inspite of the fact that i couldnt explain what happened to the Phone. It seems to me that Sony builds phones that are supposed to stay in the box it came in and never be used.
dunlaw
New

do not buy this phone the heat problem makes the metal soft so it bends real easy  then sony will charge you over £100 to fix it