Xperia Z2 D6503 "Record Screen problem"

[robsonkxd]

After updating to android marshmallow 6.0.1 on my Xperia Z2 D6503, whenever I try to record the screen, the record screen functionality stop working (it force closes). I've tried to clear the data for the app and the problem hasn't been resolved. Help and thanks in advance.

[Lord_viridis]

Hmm, does it do same at lower resolution settings?

[_alexdon_]

I think I've only tried on FHD and HD. Will check a bit later for the last resolution.

[robsonkxd]

Any

[Christofer]

Hi @robsonkxd,

Would it be possible for you to capture this in a bug report? If so I can forward this internally for further investigation.

To do this:

1. Go to Settings > About phone > Build number, tap 7 times on the build number.
2. Go back and select Developer options then turn on "USB debugging".
3. Select Logger buffer size and change it to "4 M"
4. Restart your phone, then make this happen again.
5. Go back to Settings > Developer options, select "Take bug report".

When the report is ready you will receive a notification. Tap the notification to share it. I suggest you upload it to Google Drive and then send choose to share a public link to the upload and include the link in the PM.

Please also include the following information.

Name:

Phone numberr:
E-mail:
Country:
IMEI:
Build number:

[robsonkxd]

@Christofer
https://drive.google.com/file/d/0B0BFFHDpVvS5VUVwS1I5MG1KanM/view?usp=drivesdk

[Christofer]

@robsonkxd Thank you. Could you also send me a PM with the information I asked for above?

[robsonkxd]

I've done just that 

[Christofer]

Thank you. I have forwarded this internally and will let you know when I know more.

[GD-ABM]

Wow, I have not upgraded to Marshmallow yet, because in Spain it has not arrived, but other people told me they had the same problem with the Z2 in Marshmallow, so it is not only only problem of you, it is not only your phone, thre are more Z2 affected. I think it must be soved because I think it is one of the most useful and best features of the phone.

[daluas]

Hi! I have a Z2 updated and noticed the same error when recording the screen .. I assumed it was a matter of settings , clear all data, and on the same screen , select all the permissions on .. this solved the issue! I recorded several minutes with no problems