Xperia Z1 broken after bikeride

[Sanks777]

Hi Sony Team,

I was very happy with sony when i was using one of my favorite phone sony Z ultra after 8 month my phone started giving proxy problem i visit to vashi service center and they had replace me an anther z ultra after 15 days then again on the same day i note that i am not getting rang on my phone agent they ask me to replace the phone but they don't have the z ultra in stock so they offer my Z1 but i reject the office because z ultra is one of my favorite phone then after 1 month they convince me and i get ready to take Z1 after 1 day the display of left side was blank and i visit again and they change some of the parts that time i was unhappy then also i get ready to receive that repaired phone.

Now my Z1 body has been band when i was on my bike its a sport bike and my phone is in my back pocket i had travel for 5 Hrs and when is saw my phone it was damage i visit to one of the service center in Bangalore they told me we cant provide you any service and you have to pay 12000 because it is a physical damage

Is it my fault??? its not the first time i had kept my phone in back pocket

I am very very upset for your team i need some solution, i am not ready to pay anything for this.If your material is so low qty so stop fulling customer your are losing your trusted customer.

Reg No - 
Name - Sanket 
Email - 

Regards

Sanket 

[Sanks777]

For your kind information i told u clearly in back pockt we have that much brain we will put the phone in back pockt becz front pockt is small understand. i think u should have back pocket so u can chk

[Sanks777]

you dont worry about samsung it was good then your brand so first look to your products and talk about your product and about my pocket is that much big to keep tab 3 ok

[amd_2012 · Accepted solution]

Dude I have z1 and its never bend. And my friends Samsung s5 was bend because his riding bicycle. Dude I never keep my phone my back pocket. Thats your fault. Who told you to use it in correct way? just chat with Samsung and ask Is it correct or not. First you must correct to use a phone. If you use your phone correctly and if its get bend then you can write here. Otherwise you use it incorrect way and just telling phone is not good no one can't believe. Even my office friend he used iPhone 6. He also keep his phone back pocket. And its bend. Then apple service center didn't change his phone. They said because he used his phone wrong way.