Using the Phone with 4G enabled

[EnzoF]

Hi all,

The issue is that I when I have the phone set with 4G set to "on", via the pull down menu. I can recieve calls so long as the 4G signal is avavilable once the signal disappears I am unable to make or recieve calls.  However when I have turned the 4G off which then allows the data signal revert to E, H or G. I can then get the calls I should be recieving. Please note that I dont move location so the data signal doesnt change.

I suppose in a nutshell I'm saying if it loses the 4G data connection the calls fail

I thought that calls(2G) were seperate from the data (3G or 4G)

Is there an issue with the phone or are sony struggling with 4G?

Hope this makes sence.

Thanks in advance

[Uliwooly]

@EnzoF

Could you test it in >>> safe mode

[CameronT · Accepted solution]

Hi @EnzoF,

Welcome to the community.

Can you please go to Settings > More > Mobile Networks > Preferred Network Type. Make sure you don't have it set to LTE or 4G Only. It should be LTE/4G preferred. 

[EnzoF]

Thanks, it was set to 2G(voice and SMS only)....now set 4G(preferred)/3G/2G we'll see how that goes

[CameronT]

@EnzoF,

Great! I hope it's working. Let us know if you're still having problems with it