Sound problem with Z5

[khelben]

When I play a music either via headphone or via Bluethoot speakers I hear sound deformations / noise / Sizzles
Some time I also have the problem when I call.
I've restarted the phone and I still have the problem.

[Spinworkxroy]

This problem was already there from the z3..I also have this problem on my z5p so..I kinda got used to it since the z3

[Ramesh11]

Hello

Since today I am facing ring tone volume issue, on full volume output is very low, notification and alarm tone is working fine but ring tone is very low.
Software update done, resetting done no changes, in safe-deposit also I have this same problem.
Kindly advice please.

[Roof_Rug]

I don't know if this is gonna help, but i had the same problem. Then i realised i had just showered. The AUX jak was wet so I dried it with tissue... Works like magic for me now.

[DPI-GAMER]

I also have that noise problem. I have an Z5 compact. The noise disappears when I turn on DSEE HX. The base disappears a bit, but as I have said.

I have experienced the noise when I am plating music through my Supra nitro in ear headphones.

I have version 32.0.A.6.200 (android 5.1.1). I hope the problem is fixed when android 6 comes...

[Hda094]

I too have this issue. It appears to be a problem with signal handling. It distorts the sound at lower volumes across all apps and filetypes, enhanced audio something something in audio settings does however somewhat help on some files. This issue is terribly annoying as it renders the phone useless for what I most frequently use audio for ;music and audiobooks at low volume before going to bed or while reading.

[Rfc]

My problem is when I connect my headphones and turn on Spotify a can't even get any audio out of them. It works when a take my headphones out fine. But my headphones work fine on other devices

[duckey]

i got major issues with my phone. sound is all base and distorted although i try different headphones its the same. tryed youtube spotify etc but problem is still there. also had the problem that the phone was not detecting the headphones. im going to send it in for repairs i think.

[cmimica]

same problem.

Z5 dual do not recognize headphones (all).

any tip to solve it?

[xenoncc1]

Hi,

Same problem here in a Xperia Z5.

Updated to marshmallow a week ago. Since then, i only can listen to radio.

I cant ear anything when listen Podcast, Music, or youtube video.

Ive tested with many headphones, with and without mics.

Restoring the phone solved for me yesterday, but today i'm stuck in the same point. 

Only can ear radio FM.

Any clue?

Thanks

[BAlaji1]

Hi,

Is your problem with crackling sound on bluetooth headsets resolved now? 

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@khelben wrote:

After the update do you have reserted the phone? do you have created again the bluethoot connection?

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