Sony Z3 back and home button has not been working

[chathuram99]

In my Sony Z3 back and home button has not been working since 10 days.but recent app button working good.
Is there any solution for this?

[CameronT]

Hi @chathuram99,

Welcome to the community.

Do you see any damage to the screen, such as hairline cracks?

[MarlonUk1]

can you boot on safe mode to see if it works?> /t5/FAQ/How-to-boot-your-phone-into-safe-mode/td-p/348008

[edimar]

I just tried the safe mode but the even there the buttons don´t work! 

[edimar]

For those who can´t use the fone, try to enable glove mode in screen configuration. It reduces the problem... just tap several times over the button that it works!

[chathuram99]

its not working

[chathuram99]

no

[8514]

There is no response when I press these buttons and it seems like the trouble began when I downloaded the last update version.

[Uliwooly]

@8514

Settings > about phone > diagnostics > test > test the touchscreen.

[edimar]

One month and no solution provided yet!

I have contacted the support and followed the entire procedure but I just have reinstalled the same bugged version of the OS. I have followed all tips and diagnosis provided by the guys of forum but just the action buttons don´t work. The glove mode that I´m using is not good.

Looking at the forum I can foresee that the upgrade do android 6.0/6.1 will just bring more problems.

Sony people: You are about to lose a customer for ever!