Sony MDR-NC31EM No longer working as headphones, just mic

[AvkommaN]

Tried with support but they couldn't replicate the issue, whenever I plug my MDR-NC31EM headphones in my phone it thinks it's a mic so no sound is played through them, at first I thought it was just the headphones themselves so I ordered a new pair but the new ones act just the same way, I don't believe it's a hardware problem since all other headphones I've tried work like they should, the problem also did occur at the same time as I updated to 4.4.4 so I'm wondering if it's a bug or something, does anybody else have the same issue?

I did a software repair as adviced by the support at Sony but that didn't work, I don't know what to do, now I'm here with 100 bucks worth of headphones I can't use!

[Uliwooly]

Sorry to hear that, but you should contact your local Xperia Care

http://www.sonymobile.com/global-en/support/contact-us/

[AvkommaN]

I did, they told me to do a software repair, that also deleted everything on my phone since the restore didn't work for some reason when I tried after

[Uliwooly]

That's quite odd, contact them again and tell them that you had repaired your phone with PCC

[AvkommaN]

By the time I was done the chat had already closed for the day, I'm going to try again tomorrow though, I'm guessing it's one of the bugs that came with 4.4.4, seems to be a few, just strange how I'm the only one with the problem

[Mrpalomita]

Hello. I'm having the same bug on my xperia z2. Did you fixed it? Because its really annoying.

[christos182]

Same problem here had 4.4.4 since release n it's just started now. Any luck finding a fix anyone?

[Rickard]

Sorry to hear that you have issues using your headset.

I've been testing this here but i can't find any issue using this headset with Z2 on the latest software.

Does it work if you try to force the audio output to the headset using an app like https://play.google.com/store/apps/details?id=com.woodslink.android.wiredheadphoneroutingfix?

[munkiz]

Same problem since updating to 4.4.4. Tried app sugested by Rickard and you get audio through the headphones but there just been force as normal headphones not noise reduction

[Rickard]

Would it be possible for you to perform a repair of the phones software and see if that helps? You can do that using PC Companion or Bridge for Mac but please note that it will delete all data in the phone. You can download the software needed from http://support.sonymobile.com/global-en/xperiaz2/software/