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SD Card Issues and Sound Issues

SOLVED
Kuanyu24
Visitor

SD Card Issues and Sound Issues

Hello all,

I bought my Xperia Z2 probably 2-3 months ago and I have to say I do love this phone.

However I have come across a few issues that seems to be, not so common as I cannot find any solutions online (Which is why I'm here).

I am having 2 issues:

1st Issue:

SD Card Issue, this is a funny one as I have not been able to identify what actually causes this issue. Now this all started (or when I started to realise the issue) when I changed some settings in the Camera App. I saw that it was saving photos to "Internal Storage" and since I specifically bought a new SD card for the Xperia Z2, I wanted to store photos on the SD card instead.

So I changed it to SD Card Storage and all is well (At least, that is what I thought).

After taking some photos one day, I got home and wanted to preview them, in the photos app and Album (Sony's Photo Previewer) it shows that the photo is corrupted or missing (Depending on which app I'm using). This really annoyed me as the photos I took seems to be all lost and corrupted. So I tried to use a file explorer (Including File Commander) to find the actual file and open it, but it seems to have the same problem. I get this grey background with a picture of a mountain with like a thunderbolt sign (Broken sign).

Following this, I have also tried to copy some video files onto the SD card and it has been giving me troubles too. I tried to copy videos onto the SD card in 2 ways, first way is to take the SD card out, connect it to a SD card reader and plug that into the computer. After it finished copying onto the SD card, the files would just disappear (I use computers a lot and this was very surprising and new to me... It's like the SD card deleted the files right after it was copied, or maybe even 'hid' the files).

So since that method didn't work I thought I would try putting the SD card back into the phone and connect the phone to the computer then use Sony's MediaGO (Computer App) to transfer the videos and it sort of worked this time. I copied 14 videos over and only the first 2 videos are working, the others are all "Media is missing" or of some sort. I checked the video's format and they are all either .avi or .mp4 which I don't think is a problem as the first 2 videos are in .avi so surely other .avi videos would work too? Guess not...

So it seems like I am having troubles with Video and Photos on the SD card as music is working 100% fine. Used Media GO to copy the music on and it's all working wonderfully.

Some of you might suggest formatting the SD Card, I will say I have... I have tried the above methods before formatting AND after formatting (Formatting using Xperia Z2, or shall I say "erase").

The SD card I have is Sandisk's 64GB Ultra (I bought this to anticipate 4K or at least 1080p video recordings).

If the issue here is SD Card compatibility and I was silly enough to not have seen that prior, then I would gladly admit it's my fault and be happy that the solution would simply mean to buy another SD card.

But that said, I highly doubt that would be the issue due to the fact that the SD card is made for performance (Not the best performance as the Extreme and Extreme Pro range are a lot better) and the card is new.

2nd Issue:

Now this issue is not as bad as the first issue, it's something to do with the sound. I understand the phone has 3 sound controls, one for the Ringtone for when you get a notification or/and phone call, one for Media and one for Alarm

What I do is I have the Ringtone volume sitting at around 50% and Media will be dependent as I change it when I open an app but the issue I've been having is this:

If I open an app (Mainly games that has sound/music) and I change the Media volume to say 70% or even 20%, whenever I get a notification whilst in-app the notification volume seems to be at 100% no matter what I do with the media volume. This is weird as my default Ringtone/Notification volume is sitting very low at around 50% or even if I change it to 20%.

What am I missing here? Any thoughts?

With the above 2 issues, last resort would be to factory reset my phone but will be willing to do it if there's a high chance of the issue getting fixed.

Your thoughts will be greatly received as right now I'm just lost and not sure what to do with the issues. I'm slowly getting the feeling that I should just give up on the phone and use it for phone calls, music and forget about the whole photo/video taking which is very sad as I love the phone's photo/video taking features.

20 REPLIES 20
Butterflyes
Visitor

Same here, lost some very precious pictures and videos, am also on my 3rd card, and yes before getting the same copy and paste reply, I did buy them from reputable sellers, where did the support on this post go? Seems its a common problem, but no solution?? I would be grateful for any help, or maybe after decades of being a huge Sony fan, I should change to something more reliable for my precious memories? Sony please help us!