SD Card Issues and Sound Issues

[Kuanyu24]

Hello all,

I bought my Xperia Z2 probably 2-3 months ago and I have to say I do love this phone.

However I have come across a few issues that seems to be, not so common as I cannot find any solutions online (Which is why I'm here).

I am having 2 issues:

1st Issue:

SD Card Issue, this is a funny one as I have not been able to identify what actually causes this issue. Now this all started (or when I started to realise the issue) when I changed some settings in the Camera App. I saw that it was saving photos to "Internal Storage" and since I specifically bought a new SD card for the Xperia Z2, I wanted to store photos on the SD card instead.

So I changed it to SD Card Storage and all is well (At least, that is what I thought).

After taking some photos one day, I got home and wanted to preview them, in the photos app and Album (Sony's Photo Previewer) it shows that the photo is corrupted or missing (Depending on which app I'm using). This really annoyed me as the photos I took seems to be all lost and corrupted. So I tried to use a file explorer (Including File Commander) to find the actual file and open it, but it seems to have the same problem. I get this grey background with a picture of a mountain with like a thunderbolt sign (Broken sign).

Following this, I have also tried to copy some video files onto the SD card and it has been giving me troubles too. I tried to copy videos onto the SD card in 2 ways, first way is to take the SD card out, connect it to a SD card reader and plug that into the computer. After it finished copying onto the SD card, the files would just disappear (I use computers a lot and this was very surprising and new to me... It's like the SD card deleted the files right after it was copied, or maybe even 'hid' the files).

So since that method didn't work I thought I would try putting the SD card back into the phone and connect the phone to the computer then use Sony's MediaGO (Computer App) to transfer the videos and it sort of worked this time. I copied 14 videos over and only the first 2 videos are working, the others are all "Media is missing" or of some sort. I checked the video's format and they are all either .avi or .mp4 which I don't think is a problem as the first 2 videos are in .avi so surely other .avi videos would work too? Guess not...

So it seems like I am having troubles with Video and Photos on the SD card as music is working 100% fine. Used Media GO to copy the music on and it's all working wonderfully.

Some of you might suggest formatting the SD Card, I will say I have... I have tried the above methods before formatting AND after formatting (Formatting using Xperia Z2, or shall I say "erase").

The SD card I have is Sandisk's 64GB Ultra (I bought this to anticipate 4K or at least 1080p video recordings).

If the issue here is SD Card compatibility and I was silly enough to not have seen that prior, then I would gladly admit it's my fault and be happy that the solution would simply mean to buy another SD card.

But that said, I highly doubt that would be the issue due to the fact that the SD card is made for performance (Not the best performance as the Extreme and Extreme Pro range are a lot better) and the card is new.

2nd Issue:

Now this issue is not as bad as the first issue, it's something to do with the sound. I understand the phone has 3 sound controls, one for the Ringtone for when you get a notification or/and phone call, one for Media and one for Alarm. 

What I do is I have the Ringtone volume sitting at around 50% and Media will be dependent as I change it when I open an app but the issue I've been having is this:

If I open an app (Mainly games that has sound/music) and I change the Media volume to say 70% or even 20%, whenever I get a notification whilst in-app the notification volume seems to be at 100% no matter what I do with the media volume. This is weird as my default Ringtone/Notification volume is sitting very low at around 50% or even if I change it to 20%.

What am I missing here? Any thoughts?

With the above 2 issues, last resort would be to factory reset my phone but will be willing to do it if there's a high chance of the issue getting fixed.

Your thoughts will be greatly received as right now I'm just lost and not sure what to do with the issues. I'm slowly getting the feeling that I should just give up on the phone and use it for phone calls, music and forget about the whole photo/video taking which is very sad as I love the phone's photo/video taking features.

[_alexdon_]

About your first problem,I think you should address it to a staff member.

Check your second issue in safe mode,try to use a default app in safe mode and see if the same occurs:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

[Kuanyu24]

Hello alexdon,

Thank you for your suggestions I'll try the safe mode over the weekend and let you know how it goes. In terms of my first issue, when you aid speak to a staff member do you mean in the forums or in an actual store? I bought the phone online so I don't think there's a physical Sony store around me.

[_alexdon_]

See here:

http://talk.sonymobile.com/t5/Welcome/Community-users/m-p/634967

Choose one of the guys,they can help you as they are well prepared.

[Kuanyu24]

Hello alexdon, 

Thank you for your suggestions, I will contact the staff. Once I get a solution I will post it here

[Rickard]

This sounds like a bad SD-card (either defect or fake) as it also happens when you use a card reader. I recommend that you connect it to your computer again using the card reader and test it with a software like http://www.softpedia.com/get/System/System-Miscellaneous/H2testw.shtml

[Kuanyu24]

Hello Rickard,

Thank you for the link, I have started the test and 10 minutes into the test the speed for writing dropped. Anyways I only managed to get through in writing 8GB of data then I gave up. I then started to verify that 8GB of data that was written on the SD Card.

I have to say, it does seem like that SD Card is defective

Thank you for providing the link, what I will do now is get another SD Card and see if the problem is still there.

If the problem goes away I would consider my 1st issue being solved

However I am still not sure about my 2nd issue as this is not related to the SD card. Even without the SD card in the phone I seem to be experiencing this problem.

It's frustrating sometimes as if I'm trying to keep the volume down and play a game I can't because any notifications that comes through will be at 100% volume.

Perhaps there's a setting I'm missing?

Your help would be greatly appreciated.

[Rickard]

Not sure what could cause it. I tested it here in my Z2 but the notification volume is low for me.
Have you tried updating the phone? Does it happen in all games and with all notifications?

[Kuanyu24]

It's somehow fixed, I guess it fixed itself or perhaps there was an update that indirectly fixed it?

Anyways if I come across the issue again I will let you know.

I'm still waiting on my SD card so will definitely let you know what the issue was.

[mjpunkaroo]

Hi there. I have this same problem too. I have had it with my Sony Xperia z1 and z2 with different sd cards. I take photos, sometimes I transfer them to the sd card due to memory issues and sometimes I don't transfer them anywhere. Next time I look, mountain with lightening bolts, media not found. And it also deletes in from my Google cloud, sony memories and Microsoft one drive. It is really frustrating as I am losing all my photos and my google music playlists. I love this phone but as it is my second sony that is doing the same thing I am getting frustrated! Losing all my memories **bleep**! Any help would be greatly appreciated!