Reset factory default itself

[Xartin]

My Xperia Z3 Compact reset itself to factory default in my pocket ...

The screen was locked and the option tape" twice on screen to wake-up" disactivate.

There is a combo of button to reset the phone ?

[Uliwooly]

@TerryC That's not possible to factory reset your phone while on a pocked unless someone either

1. use MyXperia

or

2. Android device manager 

to reset the phone, perhaps they have access to your partner's Gmail password. 

[TerryC]

The thing is.......everybody says its not possible, though i have now found many people on the web complaining of the same thing. First thought was remote reset, so password has been getting changed weekly, but still the phone factory resets itself monthly. Goes in pocket fine, 1/2 hour later comes out of pocket factory reset. At this point Sony or somebody needs to accept it is happening and fix it. It only seems to be happening on the Z3. I'm not inexperienced with this sort of thing, been in tech retail for 20 years and have beta tested at least 8 operating systems (no this Z3 is 100% factory). Does anyone have a link to Sony? Otherwise i am going to just start returning these things to OPTUS and exchange to new each time it happens or get refund. I have no issues with faults happening, seen that all my life in everything, however i have a massive issue when no one wants to recognise and do something about a fault. Had the same problem with a Ford dealer claiming no fault....ended up being given a new car when it was 18 months old.

[Phy]

@TerryC Here is the link http://support.sonymobile.com/global-en/contactUs/

[Uliwooly]

@TerryC The thing is, that Sony will have to replicate the issue, but contact them using @Phy 's link 

My advice, change your Gmail passwords

[TerryC]

Sorry meant to say only on z3 compact.

[TerryC]

Thank you. I get you but the password has changed 8 times in the period always totally new, because that was the only way I thought possible. This is something else.

[Thommo]

Have you considered that you have hidden Malware on your Pc and is keylogging so changing your password will simply report your new password - Also consider that viruses can be installed on to Android devices and can cause your issue - Could be an app that you side loaded or a website that you visit

[Geeflukz]

@TerryC

Thanks for the support mate, I thought I was going crazy. This is definitley a screen sensitivity issue on my behalf. No chance it it related to malware and password capture as stated in previous posts. 

To add weight to my claim the device has reset on it's own just last weekend, burns all data and starts you with a fresh phone untouched phone.

Does anybody know how to dial down the screen sensitivity?

[Uliwooly]

@Geeflukz if you think about it, that kinda fit with what @Thommo described, something used up your data and then your phone factory resets, if it's not through a computer then you have an app doing this

[Phy]

Perhaps it's not an app, maybe you visited a website and it was phishing, got your password stolen and it's sending a lot of emails, check the sent folder on all your email accounts for any unusual activity.