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Chrissy_Edmonds

Hello,

My phone is an Xperia Z3 from Verizon.

Recently, I was prompted to download the latest version of Android OS which I believe is Lollipop 5.1.1.

Ever since getting this new version - when I attempt to edit an mp4 on my phone, when I go to save it, it repeatedly reports, "Unfortunately Video Editor has stopped." I was able use video editor before when I had the other version of adroid on the phone. for some reason, I also had 2 instances of Video Editor on my list of apps in the Application manager. Now I have only 1. So after searching for an answer, I tried a few things such as clearing the data and the cache on the video editor app in the settings on the phone. One person said to uninstall the app, but that there was no uninstall app available.

What can I do? Editing videos such as mp4s was no problem until I got Lollipop 5.1.1.

Thank you so much for your help!

Chrissy Edmonds

Uliwooly

@Chrissy_Edmonds

Clear data > force stop > restart the phone > check again

View solution in original post

Uliwooly

@Chrissy_Edmonds

What if you uninstall the app updates?

Chrissy_Edmonds · 2 hours ago

Re: "Unfortunately Video Editor has stopped." - PROBLEM[ New ]

2 hours ago

@Chrissy_Edmonds

What if you uninstall the app updates?

"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Hi ULIWOOLY,

when you say uninstall the updates, do you mean the updates to only that app specifically? How do I do that?

Sorry for not knowing.

Chrissy

Uliwooly

@Chrissy_Edmonds

In lollipop this is how to uninstall updates

Settings > apps > all > look for the app > uninstall update

Chrissy_Edmonds

I went to Settings/Application Manager/All - found the video editor.

the only buttons there are:

"Force Stop"

"Disable"

"Clear Data"

"Clear Cache"

What can I try next?

Chrisssy

Uliwooly

@Chrissy_Edmonds

Clear data > force stop > restart the phone > check again

Chrissy_Edmonds

Uliwooly,

I found that it was only that ONE video that created this problem. When I attempted to edit other videos, I was successful. The video that stopped video editor had the same extension as the others, but I'd bet it was really another type of file and the folks who upladed it to youtube may have changed the extension - something like that. I will mark your solution as the remedy.

thanks, Chrissy