"Google Play Store has Stopped" after Z5 Premium Marshmallow Update

[AzimB]

As soon as I updated to Marshmallow, I keep getting the "Unfortunately Google Play Store has stopped..." and the message keeps coming up every 5 seconds.

I tried clearing the cache, deleting data, uninstalling, disabling the app, force closing, signing out of google and back on.

Does not work.

I keep getting the pop up non-stop and it happened as SOON as it updated to Marshmallow.

[AzimB]

The issue has been corrected after I re-installed Marshmallow from the Sony PC Companion and essentially factory wiping my phone.

Do NOT update your phone via wifi or through the phones "Software Update" panel.  Only update through your PC using the Phone companion.

[CryoZero]

Sony sent this link to fix my issue http://support.sonymobile.com/us/xperiaz5/tools/xperia-companion/

[Uliwooly]

@CryoZero

Turn off the phone > run PCC > support zone > keep the phone off and follow the steps, it will delete everything on the phone.

[Android6SonySUC]

DO NOT update to Android 6 on your Sony Z5... It will mess up Google Play Store, then you have to do thousands of fixes which WILL NOT work, then you have to FACTORY RESET your phone and have a good ol time placing all your settings back for hours... GJ Sony!!!! Loving my Android 6 Play Store error!!!! 😠

[Uliwooly]

@Android6SonySUCKS

I'm sorry to hear about your experience, but that's not the general consensus. 

[Chad3]

Also getting the issue with "Google Play Store has Stopped"

[Uliwooly]

@Chad3

Follow the suggestions on this thread.

[Chad3]

Doing a factory wipe on my phone isn't much of a solution.  It's more of an "oh well screw it" to anyone who got this issue.  If I have to factory wipe because Sony can't get an update right then my next phone certainly won't be a Sony.

[Uliwooly]

@Chad3

There are other suggestions on this post, sorry that you feel that way, but I hope your next device if not Sony, it's something that won't have any issues. Make sure to visit their forums before you buy it. 

[Chad3]

When you pay almost 1k for a phone the expectation that it works should be a given.  I'm sorry that you feel testing a product to make sure it works prior to launch is asking too much of the company making them.  As for switching products next time, that's not a feeling it's a fact at this point after poor customer service from the representatives I've contacted.