Problems with phone warranty repair

[Pastizzi]

Hi,

i bought my phone in September last year and initially was very pleased. After less than 4 months the front glass screen started coming loose in the top right corner.

I sent it for repair and received the repaired device 9 days later. Towards the end of September the rear camera failed and all I saw was a black image. Again it was sent for repair and returned 12 days later.

At the end of October, having had the phone back less than 3 weeks, I noticed the screen coming loose again. It wasn't sent off for repair till mid November as I didn't have a spare phone and I was very reliant on it. A week after it was received by the repair centre I received a message saying there was a delay due to lack of parts. After another 5 days I was given the choice of a replacement phone in white or waiting until next March for the repair. I wasn't keen on accepting a white phone but being completely without a phone was much worse so I asked if I would be able to exchange the phone for a black one when stock arrived. I was told this would be considered if the replacement was undamaged. I accepted this and was told the phone would be dispatched within 48 hours. I am still awaiting either notification of dispatch or a response to a formal complaint I sent. I've been without a phone for almost 3 weeks now and have no clear idea of whether or not I'll be receiving the replacement or not.

Advice would be appreciated, thank you.

[Uliwooly]

@Pastizzi

This is a user based forum, only your Local support can assist you, the screen won't crack on it's own, the phone can't overheat, unless it has a custom ROM or it was mod somehow 

[Didrik]

Hi again @Pastizzi,

Pardon my absence in this thread.

I understand and I'm very sorry to hear about your Xperia Z1.

It's hard for me to give you a definite answer to this as I havn't seen your phone before or after it was sent for repairs, nor can I look this up I'm afraid as it is handled on a local level.

Regarding the information you receive from your local support I can only refer you to contact them, I'm sorry to hear if you experience the support as unprofessional and in that case I can suggest that you ask to speak with a manager if you call them.

If you decide to take this further I can only cross my fingers that it works out for you in the end, other than that this is unfortunately out of my hands and I recommend that you contact your local support team for further information.

Let me know how your case goes and if there's anything else you are wondering about.