Photos not transferring to Mac.

[PetesZ5]

Photos that are clearly visible on my phone are not transferring to my Macbook. When I connect and activate Transfer Photos, the photos in question do not appear on the photos to be transferred. I took some images the next day of the same subject, they appear and have transferred but others have not, any clues please? Peter

[Uliwooly]

@PetesZ5

are you certain that those photos are on your device and not just thumbnails on the album app?

[PetesZ5]

Thanks for your reply. All I know is I took photos one day and they didn't transfer, took photos the next day and they transferred.

[Uliwooly]

@PetesZ5

Simple, clear the thumbnails from the app

settings > apps > album > storage > clear data > it WON'T delete any pictures > open the album > see if the pictures are there

[PetesZ5]

Well you learn something everyday. I've never seen my images displayed that clearly before. I followed your instructions thank you but I'm not sure what I did. Are you able to explain briefly? Peter

[Uliwooly]

@PetesZ5

Well if you delete pictures from your phone it might take a while for them to disapear from the album app. 

[PetesZ5]

Thank you I'm not sure that I still understand. Moving from an iPhone to a Sony phone has been challenging in some departments. I'll try transferring again and get back to you with a result. 

[PetesZ5]

No change. The photos that appear in the Album are not transferring to my laptop. There must be something in my setup or phone that I'm not doing, any clues please?

[Uliwooly]

@PetesZ5

are you on a mac or windows? 

how are you transferring the pictures?

[PetesZ5]

I'm using a MacBook Pro. I'm using the Xperia Companion software.