People can't hear me during calls! PLEASE HELP!

[Romeo_Misao1990]

Hey! Guys I have been using Sony Xperia Z1 since September last year and I am having a problem currently in which my voice clarity according to the people on the other line is blurry/not audible or not just clear seems to be some problem with my speaker i ran a diagnostic test and it passed all i can hear people when i use loud speaker and they can hear me back but when it comes to normal calls without the loud speaker they can't hear a thing please help although my headphones work when i call people thats the only way I am calling people right now! 

Any Solution would be appreciated! TY XO

[manjuboyz]

Hi

      you can try to restore the phone(you will be losing all data so keep backup before doing it ) , any software related issue will be fixed, if not if you have any Sony centre nearby then you can carry your phone to there, they will be able to fix the problem

Manjuboyz

NOTE:
Rate me(Kudos) If you are happy with my Resolution, Thanks

[Thommo]

Check to see if you have Microphone noise supression enabled via Settings - Call settings, If it is ticked then untick and test to see if the issue is resolved

[_alexdon_]

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@Thommo wrote:

Check to see if you have Microphone noise supression enabled via Settings - Call settings, If it is ticked then untick and test to see if the issue is resolved

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Also slow talk could be involved.

[Romeo_Misao1990]

I still have the problem 

[_alexdon_]

Do you have skype installed?

[Romeo_Misao1990]

apparently i don't have Skype didn't install it !

[_alexdon_]

Ok,did you look for slow talk and microphone noise suppression?

[Romeo_Misao1990]

Yes slow talk is off and I have unticked the noise suppression too! 

[_alexdon_]

Try settings-apps-all-phone,force stop and clear data.Also,go to settings-apps-all-chrome and uninstall updates.