No vibration after update to 5.1.1

[dbiswajit11]

After updating to 5.1.1, about 10 days later today I realize that vibration is not working. So I diagnos the phone, but vibration test failed.
This is very irritating, while driving bike always miss important calls.

Please find any solution.

[Hampus]

Hi,

Could you try to boot the phone into safe mode and try the vibration once again via Diagnostics?

[dbiswajit11]

Vibration not working in safe mode too.

[dbiswajit11]

While repairing with Sony PC Companion 2.1.10, it shows,

Problem:
There is no softwate available for your device

Details:
Sony update Engine doesn't have software available for your device.

Troubleshooting:
Please try again later.

[Hampus]

Could you check the active customization via the service menu? You can see this if you go to the dialer > enter *#*#7378423#*#* > Service info > Software info > Active customization, what does it say here?

[dbiswajit11]

@ Hampus
Service info > Software info > Active customization have

1276-7948-R8D

[Hampus]

I suggest that you try to force a shutdown of the device by holding down the OFF button which is located behind the Micro SIM-card cover. You can use a pen or a similar object to hold it down until a series of vibrations appear. Try the software repair once again.

Otherwise, do you have the possibility to try on another PC? Prefer a computer located in another network.

[dbiswajit11]

Sony PC companion not worked on windows 10, so I repaired my phone on windows 7 pc. Sucessfully repaired, but still no vibration.

[Hampus]

Sorry to hear that it's still now working. Unfortunately, if a software repair did not help, I think this needs to be examined by a technician at an authorized service center. I suggest that you contact your Local support for information about nearest service center and/or how to proceed with this in the best possible way.

[dbiswajit11 · Accepted solution]

Today received new update 14.6.a.1.236, updated the phone but no vibration 📳.
So I again go for diagnostics , but no vibration under vibration test.
So I go for accelerometer test, and forcefully shake my phone( in frustration), at first vibrates slowly, then bingo.... Vibration backs.... 😊. I think vibration motor stuck somewhere. Feeling relieved.

Thanks to all of you to help me...