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Many Gif's in whatsapp not playable

Makko
Visitor

Many Gif's in whatsapp not playable

Hey i noticed that my z3 doesn't Play many received Gif files.

They were only Black pictures but on my friends Smartphone they are Running normaly!

What is the Problem and what should i do?

1 REPLY 1
CameronT
Champion

Hi @Makko, welcome to the community. I am sorry to hear you are having this issue.


Because Whatsapp is a third party application there is limited support I can offer, but I will give you some basics.

Try resetting Whatsapp. To do this please go to Settings > Apps > Whatsapp > Force Stop > Storage > Clear Data. Restart your phone and see if that resolves the issue. If not, uninstall and re-install Whatsapp.

If that does not help then I recommend you contact Whatsapp for further assistance.