Keyboard r f x

[FrankieJ]

My Xperia z5 keyboard don't let me hit keys r f and x unless I tilt it vertically. It's the same with different keyboard skins, apps and configs.. this is pretty annoying. How do I solve this? Thanks!

[_alexdon_]

Go into settings - about phone - diagnostics and test the screen. I fear there might be a digitizer problem.

[FrankieJ]

I did the test and it failed. Is there anything I can do?

[_alexdon_]

You can try to perform a software repair. But if that doesn't help either, you need to contact your Local support.

[FrankieJ]

How exactly do I perform the software repair? Thanks for your effort!

[_alexdon_ · Accepted solution]

Performing a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).