Can't switch Mobile network ON or even data roaming

[Barath198]

My phone is acting strange recently... When I try to switch on the mobile network it just blinks and goes off as same in the case of data roaming it just blinks.... Plzzz someone help how to rectify... Thank u

[Jonas]

Hi @Barath198, welcome to our community!

I'm sorry to hear about that.

How long have you been experiencing this behaviour, and do you remember if you installed a new application or performed a software update prior to this?

To make sure that this isn't caused by a third party application I would recommend that you start with rebooting your phone in safe mode.

When the phone is done with booting up in safe mode, try enabling mobile data or data roaming and see if you are able to do so or not.

If there is no change in safe mode, I would recommend that you try with another SIM card in your phone. If you can borrow one from a colleague, friend or family member and see if you can enable mobile data with their SIM card.

Let me know how it goes!

[Barath198]

Thank you I will try your way and inform you wat comes up!!

[Barath198]

Yea thank you you are correct it works in safe mode now what can I do to make it permanent????

[Jonas]

Hi again!

Since it's working in safe mode, one or more application that you have installed on your own is causing this behaviour.

It's hard to say specifically which app(s) is the cause. First of all, make sure that all your applications are updated to the latest version, and start with uninstalling / inactive the applications that you installed most recently and try enabling mobile data after each uninstalled app.

You can also try rebooting your phone back to "normal" mode and see if you can turn mobile data and data roaming on, so it was not just fixed by a simple restart of your phone!

Let me know if you found out which application was the cause!