Can't hear other person, they can hear me - and memory issue with restoring backup

[segundus]

Hello,

Hope you can help. My Xperia Z has a fault, I can't hear anyone when they are speaking on the phone. I can hear everything else, and when I put them on speaker it works all right.

I checked on the forum here and someone else was advised to download and run a diagnostics app, and if that showed a fault, to run repair in Bridge for Mac. I did these and of course all my data was deleted from the phone.

I now have two problems:

1. I still have no audio on incoming calls. Any suggestions for fixing this?

2. When I try and install the backup to my phone, it says the memory is too full. But the phone has been wiped clean - how can there not be enough memory? It's like it still thinks my phone is in its pre-"repair" state, with all my music on it and so on.

Thank you,

Segundus

[Uliwooly]

Settings, apps, all, menu, sort by size, wait, wait, wait, open the top 10 apps, clear data

[segundus]

Hello, Hope someone can help. I am trying to restore a backup of my Xperia Z and SBfM keeps saying my memory is full. But my phone has been reset – the memory should be close to empty.

Clearing data from the top 10 apps did not work, and logging in to Google Play only showed a bunch of old apps, not my latest ones and not my contacts.

Any suggestions?

Thank you,

Seg

[Jake-SonyXperia]

Hi segundus,

Are you by chance trying to restore the media files at the same time? if so you may need to de select media, as all content is trying to load to the handsets internal storage, if there is not enough room, you will not able to transfer the file across as it may simply be to big for the internal storage.

[segundus]

That could be the problem! Can you please tell me how to de-select the media files? The only menu item I can see is 'restore backup'.

Thank you,

Seg

[Qatrium]

After you choose "Restore Backup" ot will show you a checklist of items you can restore, uncheck Media files.

[segundus]

Quester, thank you for this suggestion:

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@Quester wrote:

After you choose "Restore Backup" ot will show you a checklist of items you can restore, uncheck Media files.

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I am not sure it's an option though – this is how my backup is shown in SBfM.

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I can't seem to select anything but the full backup file. Or am I missing something?

Thank you again,

Seg

[Fredrik_L]

Hi!

I tried to send you a pm but you have to enable pm.

How to enable pm: Click on the profile icon in the top right corner ->My settings->preferences-> private messenger -> turn on private pm

Please do that and send me a message and I will contact you.

Best regards

Fredrik

[mit11]

please slove it i'm not able to hear other people they hear me clear so problem is in my cell even i take cell to the shop from where i buy but they are also not able to slove it please give suggestion or contact ......