Screen problem with Z2 will no longer auto rotate

[Movo]

Had this phone less than 2 weeks, auto rotate worked fine.

it will not work with any of the features on the phone now, even with it switched on.

 Tried an app from the app store , this works fine.

Will somebody from Sony give me an answer?

thanks

[Uliwooly]

Settings > display > auto-rotate screen 

[Movo]

I guess in your rush to help me, you didnt notice i said ''even with it switch on"

Any other suggestions?

thanks

[Uliwooly]

the home launcher will only rotate if your phone its connected to the Dock, it'll be easier to help you if you are a bit more specific 

[Uliwooly]

You can boot your phone on safe mode 

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

and see if you experience the same issue, if you don't then its an app acting up 

which app? that will be complicated to point out but it could be an antivirus app, battery app, taskiller or some other app

[Uliwooly]

if nothing work, you could repair your phone with SUS or PCC, make sure to backup everything before you do so 

Update Service (SUS)

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[Movo]

auto rotate worked with appz like mail, internet etc when the feature was enabled, now it does not work even though the feature is enabled in the manner you suggested

I am guessing its a software issue? having tried a third party app which works.

thanks

[Movo]

Thanks will check this out, is it possible that any of the pre-installed appz are causing this issue?

thanks

[Movo · Accepted solution]

It would appear that the update from sony for the keyboard cause the issue, once removed and rebooted all is fine.

Take care 

x

[Uliwooly]

I'm glad its working properly now