Can't create a service order

[Suzi57]

I updated my Z5 premium when prompted and since then it will not switch on and does not appear to be charging.  I contacted Sony support and they said to arrange for it to be sent back for repair.  I filled in the online repair request but after putting my details in it won't let me proceed any further.  Has anyone returned a phone to sony for repair or had problems with requesting repair.

[Christofer]

Hi @Suzi57, I'm sorry to hear this.

I recommend that you contact your Local support team directly. They will be better equipped to assist you with this.

I hope that this will reach a swift resolution for you!

[Suzi57]

I have contacted support but received an email to confirm the repair and I cannot get it to send after filling out the details.  Hopefully it will still be picked up by the courier. 

[Suzi57]

I am having my phone picked up tomorrow by DPD for repair.  I have no address to send it to.  I have been through all of the emails I've received but no address on any of them.  Can anyone help. 

[Uliwooly]

@Suzi57

Only your Local support can answer those questions.