Can not answer incoming call

[Kokos777]

Hi,

I have a problem with answering incoming calls on my xperia z5. When someone calls me and I tap "answer" the call end instantly in 0:00. But when I phone someone everything is OK. Is there some settings to do something with it?

Thanks

[Phy]

1. Settings
2. Call
3. Smart call handling
is it enabled?

[Phy]

1. Settings
2. Accessibility
3. Power button ends call

Is it enabled?

[Kokos777]

Both are off

[Phy · Accepted solution]

do you experience the same while on safe mode?

How to boot on safe mode
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

How to boot on safe mode on Lolipop
1. press and hold the power key
2. once you get the pop up menu 
3. press and hold "power off" 
4. Boot on safe mode should become available

[Kokos777]

In this safe mode it worked well so I think the problem can be in some app? Now I unistalled the AVL antivirus and everything works great. Can it be connected with this problem?

[Phy]

Yes

[Kokos777]

OK I thank you very much for your quick reactions and your help. Have a nice day 🙂

[Phy]

No problem. Have a nice day as well.

[mawittw49]

I had exactly the same problem and uninstalling AVL solved it. Thank you for this information.