Camera button not working only on native camera app

[Billyeh82]

Hello everyone!

I am having trouble working with my Xperia Z2 camera button only on the native camera app. If the first stage is pressed, it will wake up the phone and start to focus, but second stage doesn't work at all (solely on the native app)
It won't start to take pictures in any mode (auto, manual, front camera) and won't start recording.

I have already tested on other apps (Google camera, Instagram, and so on) and the button is working as expected, both stages of clicking. And the button has also passed the system diagnostics test.

Already cleared the cash, wiped out all the data, tried PCC. Everything.

In resume, will not work on Sony Xperia z2 native camera app, but works everywhere else!

Is that a marshmallow update issue? Is that a app problem?

Thanks for your time,

Billy

[_alexdon_]

You might be, but I think your Local support can assist better.

[Billyeh82 · Accepted solution]

Unfortunately if it depended on the local support, I might as well throw it in the garbage! I'm from Brazil and it is how the customers support usually work. They will say the phone has a critical problem and the will tell you to buy another one.. Hehehehe

Thanks everybody for helping! Best regards!