bluetooth audio in car not working after update (23.4.A.1.232)

[tbird20d]

Bluetooth audio was working fine before the update.  After the update: the phone connects to the car stereo unit (I can tell because the car stereo shows phone info (name, battery level, antenna bars, etc.), but when I play audio there is no sound from the car speakers (or the phone).  Anyone else seen this?  Anything I should try to reset? I tried closing all apps, restarting the phone, and looking in settings for anything that might be affecting the audio routing - but didn't see anything.  Thanks.

[xavinux · Accepted solution]

Hi @tbird20d

Please, from your Home screen try the following:

1. Tap the Application screen icon.
2. Find and tap Settings -> Apps.
3. Swipe to the All tab.
4. Find and tap on Walkman.
5. Tap Force stop -> Clear data.
6. Restart the phone.

I´m at disposal for any question.

[tbird20d]

Thanks very much.  It's working now.  I should note that I tried more than what you said, so it might have been one of these other things, but it's working great.  The other things I tried were:

• also cleared data for another app that I was using for audio output
• turned off and back on again the car stereo
• switched between a few different bluetooth modes on the car stereo

Thanks again for the help!

[xavinux]

Hi @tbird20d

Glad to read that your porblem was solved, enjoy your Xperia device! I´m at disposal for any question.

[Mika75]

Same problem here but there is no application Walkman. Any additional idea?

[Mika75]

Sorry I forgot to mention
Build: 23.5.A.0.570
Model: D6603

[DGarces]

I have a Xperia z3 device since 1 year. I use my Phone with a Sony audio system installed in a Ford Focus. Since the first update to marshmellow when I connect the Phone to the car it automatly turn off and I have to conect it manually from the audiocar system. 2 - 3 minutes after it turn off again. And it happens infinite times. If I don't reconnect it I can't use the handsfree. I have tried to pair again the Phone with the car but it doesn't Work. Three days ago I reset to factory settings my Phone and the problem continue. I have another Phone (Samsung) that I use for work and its working properly.

[Uliwooly]

@DGarces

The suggestion on that other post didn't worked for you?

http://talk.sonymobile.com/t5/Xperia-Z3/bluetooth-audio-in-car-not-working-after-update-23-4-A-1-232...

[DGarces]

No. I don't have walkman apps. I forgot to mention that the Bluetooth connection crashes while I am during a conversation. Talking with someone. I start the call and in 2-3 minutes it crashes.

[Uliwooly]

@DGarces

You might want to get your phone inspected by your Local support