Black screen at/after Update to lollipop at language selection

[jita_14]

Hello, I got some problem after installing the lollipop Update yesterday. (Or at least i think it was completed...) The last message i saw was installing NFC

When I boot up i get that nice wavy animation but then it goes completely black for anything but the top bar with wifi etc.

In this state I have only control via the power button, so i can call up the menu to reboot or to shut down.

when i fiddle arround with the power button (screen on and off) it sometimes flashes the screen with what looks like the language selection screen.

Help would be very appreciated.

[jita_14]

Serveral days later...

I tried the same steps again and at the preparing phase, a new file was downloaded (took some time). After that the repairing process went without problems. Right now my phone just booted up for the first time, which took some time. However it works now.

Sadly all my personal data is gone, but it was mentioned during the process that this will happen.

I hope for that you all you did a backup using the PC Companion before attempting the update. I know that my backup is a bit older then I'd like it to be.

While it sure is not the absolute best solution, it is one that i can live with.

Also to those who think it won't work you because can't access the memory, the repairing process has its own way to break that rule.

Thank you very much:smileyhi:

jita_14

[zerochool]

Can you explain us what you did? Did you use the companion? The hard reset? Vodoo?

[jita_14]

Ok, first if you haven't install the the PC companion

Start the companion and click on Support zone.

Note: At this point the phone is not needed to be connected pther wse you get that annoying popup about the unaccessable memory

Next click the upper left option of the 4 options (phone/tablet - Software update)

Inside the new window click on repair phone/tablet. After that you have to select the device. I actually don't know how it works if you haven't connected the phone before however there is an option to to select other devices so that should be the way to go. For me it was already listed there.

Next you should get serveral warnings about losing your data. activate the checkbox  and click contine and afterwards some data will be downloaded.

At this point the top bar should be saying preparing or something like that...

If everything goes well you are asked to connect the phone. first connect the usb cable to the pc and than hold volume down while connecting the phone.

You can release volume down when the the next step is started.

the rest goes pretty much on its own.

I hope that clears things up

[zerochool]

Ok, tks. Im trying, may be it work.

[Sids]

Exactly same issue please help me out
I dont have any extra phone to use.

[nyonyaoz]

try this:  connect to PC Companion and at the step where it asks you to unlock the phone, there's a little link that says "Repair Phone."  click that and follow steps.  it will completely wipe your phone and lose all internal data, but it works.

[asp_kom]

The same problem

Shame on you, Sony!

Installing PC Companion ...

[_tly18]

Just downloaded and installed the new update to my Ultra & now I can't even get into my phone! It starts up and boots normally and once its finished loading you can push the power button but only the backlight comes on as well as the notification bar. If you hold the power button a menu does pop up but thats inly for power off/reset/take screenshot etc.

I've tired starting the phone in safe mode but the same issue still persists. PC companion won't connect to the Ultra either so I can't manually try to reupdate the phone.

Has anyone else encountered this problem?!

[renn17]

i followed the steps and still it is still black screen and after i lock it for 5 seconds then open it the language selection pops out and it turns out to be black screen what should i do 😞

[Aldrin187]

Help! I upgraded my sony xperia z from Kitkat to Lollipop and now my messaging app doesn't work at all! What happened and what should I do?????