Black screen at/after Update to lollipop at language selection

[jita_14]

Hello, I got some problem after installing the lollipop Update yesterday. (Or at least i think it was completed...) The last message i saw was installing NFC

When I boot up i get that nice wavy animation but then it goes completely black for anything but the top bar with wifi etc.

In this state I have only control via the power button, so i can call up the menu to reboot or to shut down.

when i fiddle arround with the power button (screen on and off) it sometimes flashes the screen with what looks like the language selection screen.

Help would be very appreciated.

[Jake-SonyXperia · Accepted solution]

Hi jita_14,

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines

This is really unfortunate, in such a case I can only really advise that you try a software repair to try reload the software on the device. I have supplied the details below.

1. Before you start you have to download the PC Companion software from  PC Companion
and install it on your PC.
2. Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.
Note! For some models you will be prompted to do a backup prior to the update and then restore.
3. Install and open PC Companion then select Support Zone.
4. Phone Software Update.
5. Start.
6. Repair Phone
7. Continue
8. Accept data removal
9. Next
10. Wait for prepare
11. Select Phone
12. Follow the connection steps

Let us know how you get on.

[xarni]

Hello,

The same problem occured after update.

PC Companion does not help, it can't connect to phone, memory is not accessible.

[jita_14]

Thank you for your Response

I tried the steps you wrote down  multiple times and  only got to step 10 where I got an Error Message 11, something about no being able to execute the update components.

It happens at the end of the step after downloading the update from the internet, which was thankfully only required once.

That's rather disappointing since I didn't even got to where connecting the phone is neccessary.

Both update engine and PC Companion are not blocked by my firewall, so I don't really know what I shall try next.

I should also mentioned that like for xarni, the phone cannot be directly connected since unlocking is right now not possible.

For now I ignored that message by clicking x.

Let's see how far we get

I hope we can make it:smileyhappy:

[IRONLUNG]

Hello all. I'm having similar problems as I tried to install the new update (yesterday) and now the phone is not responsive at all (No SIM, no mods and in the US). Computer can't access the phone nor can I directly. When push the power button to access the phone, the pic below is what I get before the phone quickly turns off. And those are the actions I'm limited to....Any help is much appreciated. (Sorry mods I didn't see this earlier, thanks).

[mitos]

This happened to me just now. I tried every instructions listed above but no result yet.

Any solution yet?

[zerochool]

Same problem, i tried using sony companion but cant connect for memory not ready. I tried hard reset pressing volum up and power, but nothing... i don't know how to fix...

I make a video with the problem on YouTube, the link is:

http://youtu.be/yVjXGTt8i4A

[whutevas]

i am having the same exact problem.  blank screen after upgrading lollipop on sony z ultra, 6806.  Cannot connect to PC Companion because i cannot unlock the phone because of the blank screen. 

when i power off, it gives option to power off, restart, take screenshot, and video record.  the video record app comes up if choose that option. 

please help.  i need this phone operational asap!!

[cefotetan]

Same problem after the lollipop update. Black screen. Occ can see the language screen but very briefly. Anyone know the solution...???
Thanks
Michael

[zerochool]

We need solutions as soon as possible, now the device is unusable!!!