Backup problem Z5

[Cs1575]

Hi

I got my sony xperia z5 a couple of weeks ago and encounter backup problem today. It was running as usual a week ago.

I went into Setting => Backup & reset => More => Manual backup 

then try to change the "where to store file" to my gmail account but it wont sign in.  It kept on saying "online account not signed in".  Not matter what it wont let me change to online account, although the backup account section has my gmail signed in.

My gmail account is signed in in the accounts section as well and I cant find any other area that I need to sign in.

Could someone please help.   This is the first time it happen since I got my z5..

Thanks thanks...

[OriDjinn]

I've got the same issue. When I click on "onine account" (not signed in), it tries loading for half a second and then hangs.

While trying to register on this forum, I got an error saying Sony is offline due to maintenance, perhaps that is the issue? I really hope this service gets revived soon, I just received my phone back from a repair and need to restore everything from the online account.

[Cs1575]

Just check again....

Still offline...

I wonder what is wrong.... anyone ?/

[MarlonUk1]

i have the same output as you did. online account says my gmail,. in the Where to store files part it the online account is already selected as defacult so you don't have to do anything but to click on the backup button below

ok apparently it doesn't work, i tried it and hangs up everytime,.

[Himono]

Had the same problem too, hope Sony or Google will fix this ASAP

lost all my msg history after i reset my phone

[OriDjinn]

No idea where else to go to get clarity on this. It looks like I'll just have to start from scratch. What's the point!?

[Yuan1202]

Any of you suffered automatic backup function failure? It started on my phone recently , a few days after my update. It can no longer backup using my Google account. Everyday when it tries to backup automatically it just saying backup failed...

Any help please?

[Uliwooly]

@Yuan1202

which service are you using to back up your phone?

[Yuan1202]

I logged in using my Google account.

[Uliwooly]

@Yuan1202

what if you log out and log in?