4 digit lock screen function

[152bobby]

I use the finger print and the 4 digit lock screen functions on my Z5c.

For some reason, although I have the 4 digit lock screen option set, I can swipe up and it will unlock.

When I go in to the Security menu and click on Screen Lock and enter my 4 digit code, the Pin option states the following:

"Because you've turned on an accessibility service, your device won't use your screen lock to enhamce data encryption"

I did have both the finger print option and the 4 digit lock screen option working together properly, but now it's not working properly.

The finger print option is working fine, any ideas what's wrong with the 4 digit lock screen option ?

Thanks

Bobby

[152bobby]

Clear Credentials is greyed out and I can't pick it.

[John-BR · Accepted solution]

Just go to Settings > Security > Smart Lock. Confirm your password, then disable the options or remove any trusted devices presented there.

Keep us posted. 

[152bobby]

That has fixed it.

I'm staying away from that option from now on.

Thanks very much for sorting this out.

[John-BR]

No problem! Happy to help! :smileysmileythumbsup: