4 digit lock screen function

[152bobby]

I use the finger print and the 4 digit lock screen functions on my Z5c.

For some reason, although I have the 4 digit lock screen option set, I can swipe up and it will unlock.

When I go in to the Security menu and click on Screen Lock and enter my 4 digit code, the Pin option states the following:

"Because you've turned on an accessibility service, your device won't use your screen lock to enhamce data encryption"

I did have both the finger print option and the 4 digit lock screen option working together properly, but now it's not working properly.

The finger print option is working fine, any ideas what's wrong with the 4 digit lock screen option ?

Thanks

Bobby

[Uliwooly]

@152bobby

Could you test something to see if its a third party app, boot on safe mode and check again. 

[152bobby]

I can't remember, does rebooting it in Safe Mode change or wipe any data or settings ?

[Uliwooly]

@152bobby

No, it will disable any third party app.

[152bobby]

Just tried that and the 4 digit lock code function works as it should, so does this mean it's one of the apps I have loaded ? and if so, how do I find out which app it is causing this, so I can uninstall it ?

Thanks

[152bobby]

Sorry, scratch that last comment.

It worked the first time I used it, but I am sitting here now and I swipe up and it unlocks the phone without asking me for the pin code !!!

Whats going on !!!!!

[Uliwooly]

@152bobby

That's correct, trial and error, there's no other way around, look for third party notification apps, home launchers, antivirus, etc.

[John-BR]

Hi 152bobby

Have you set up a Smartlock by any chance? 

[152bobby]

I think I have, if that's the cause, how do I turn it off.

All it asks me to do is to put my 4 digit pin in, but it does not seem to do anything.

[Uliwooly]

@152bobby

Settings > security > clear credentials