Your device is corrupt. It can't be trusted and may not work properly.

[magnavox]

Today my phone just restarted from itself, and it can't start! I have this massage "Your device is corrupt. It can't be trusted and may not work properly.", and i pres the strat button to ignore it, but the phone still not working. It can't load and is restarting non stop! I dont know what to do!?!?

[CameronT]

Hi @magnavox, welcome to the community.

I am sorry to hear about this issue. Do you have the same issue if you start the phone in safe mode?

[magnavox]

Still not working, I press the Power bitton and volume down, but it just rtestarting and it cames to the same message. It cant' load the operation sistem at all! The progres ends with a black screen(dark blue) and nothing is visible or touchble. I still dont know how to reach to Safe Mode!? The phone is Sony Experia XZ forest blue 64! Any suggestions hou to reach Safe Mode!?

[eazmode · Accepted solution]

Try to do a software repair using Xperia Companion.. I think that it will fix your problem.. If not then I'm afraid that you have to sent it to Sony to repair it 

[CameronT]

@magnavox,

You can find the safe mode steps here: -> safe mode.

I believe @eazmode is correct here. If you need help, you can find the steps here: software repair using Xperia Companion.

[magnavox]

Thanks! Xperia Companion realy works! I loose all ma data but the phone is NEW! Just one tip, use the original charging cable!

[CameronT]

@magnavox,

I am glad to hear you got it working.

[Alias3081]

Yes my also same

[Bussfantasten]

I have the same problem now, restarted the phone and got the same message. I have tried to restart (doesn't work) , I have tried to use volume up and power, both short and for two minutes (doesn't work) and with my Sony-USB-C cable I can not connect to my computer. I really have no idea how to do now. I need my phone, guess I have to buy a new one tomorrow unless there is any good ideas here?

Patrik

[XD37]

how to do you software repair ?