Help! Having sound problems with XZ Premium.

[KJMcC]

Hi there, 

Has anyone else been having problems with sound on their XZ Premium? These include:

- Sound is out of sync with video on most apps (eg. Netflix, YouTube) with sound approximately 1 second ahead of video.

- No sound when phone rings or during alarms (phone is not on silent mode or do not disturb mode).

Thanks in advance, 

K

[dandy63]

@KJMcC has this happened recently ie after a recent software update....you could also try running the phone in Safe Mode to see if there is a possible 3rd party app interfering.

Have just tried my YouTube & everything seems fine

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

[XZPremiumUser1]

I'm getting the same, have you found a fix? 

[KJMcC]

@XZPremiumUser1

I tried rebooting in safe mode as suggested by @dandy63 and reinstalling all of the affected apps. Haven't had any issues since.