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Device is corrupted and cannot be trusted and may not work properly

Lila84
Visitor

Device is corrupted and cannot be trusted and may not work properly

My phone died, put it on charge and when I turned it up it came up with a message saying this device is corrupt, cannot be trusted and may not work properly... I'm really worried if my phone has a virus on it. It also said to push power button again, I think I left it and it's booted up OK but now worried I have a virus on my phone as when I sent a message to ee via fb it replied back saying hi Tiffany Jones, which is not my name?! Please help

4 REPLIES 4
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Qatrium
Expert

@Lila84

Please give us more details about your phone model and android version.

Lila84
Visitor

 Xperia xz and oreo 8.0.0

HavingTroubles
Visitor

I had same message on my Sony Xperia XZ last Saturday morning. I ran a scan with malwarebytes and Bitdefender internet mobile security and neither came up with any problem. I have the F8331 and have also installed all updates provided by Sony. Apart from fast battery drain ,I have not seen any problems with my phone.  The last app installation from the google play store that I did prior the message appearing was from a trusted financial instution, so I dont believe I have downloaded a corrupt file.

BoVd
Visitor

hello,

i did not made a backup (phone made automatic) but i lost all my records (recording)

i receive alreayd two days that every app stops

i really think this is a software problem,

and it is serious a problem that I lost all my work.