Z3 Do Not Disturb Problem

[MarwaSa]

Hi ,, 

would you please help me 

I have Z3 D6633

I updated it to 6.0.1 months ago

after this update I had a serious problem with sound

when I turn off Do Not Disturb mode , it doesn't off untill I restart the phone

there is no sound even if I make prioity to allow calls

sometimes , when I plug on headphones and then plug off , the same problem 

the problem continoue untill I restart the phone

I tried to Volume Up the phone and I tried airplane mode ,, nothing changed

Can you please help me

thanks 

[_alexdon_]

See if something from here helps:

/t5/Xperia-Z5-Z5-Compact-Z5-Premium/Unable-do-deactivate-Do-not-disturb/m-p/1117282#M17055

/t5/Xperia-Z2/quot-Do-not-disturb-quot-is-not-switching-off/m-p/1135770#M39111

[MarwaSa]

Dear Sir ,, thanks for your reply ,,

It didn't work,, 

I didn't understand what ( repair the phone with XC and report back ) mean !!??

this probpem happens randomly

[_alexdon_]

It means you should try a software repair using Xperia Companion.

[MarwaSa]

I made a foctory format yesterday ,, isn't it the same ?

thanks

[_alexdon_]

@MarwaSa No, software repair will also reinstall the latest firmware correcting some issues that might come up with an update.

[MarwaSa]

OK . I will do it .. and tell you later what happen
Thanks

[MarwaSa]

Dear Sir ..
I made a software repair ..
But nothing changed
When I turn off DND .. It still silent when I have a call

What can I do !!!!

[MarwaSa]

.. And this still untill I restart the phone

[_alexdon_]

@MarwaSa Did you reinstall all of your apps after the repair? If yes, can you check how it is in safe mode?