Hi Lads,
My son has the Satio and is happy but he's young after looking at the threads I was appalled to see the situation Sony has created
So with that heres some advice I hope can help.
Most people believe that the 12 months warrenty is all they get, this is incorrect.T.
the 12 months is a warrenty and I use the word sparingly here it actualy a common
ploy by the manufacture to look good.
Infact in the UK you have 5 years (Scotland) and 6 years (England) under current government regulation.
roughly you complain to the SUPPLIER of the phone that it is not fit for purpose due to the following etc freezing whatever the problem.
the suppier then has the right to replace it (but if not fit for purpose it wont be) and usually will give you money towards a replacement of similar spec but they will not give you the full amount
as you have had some use out of it generally depends on how long you have had it(this is how a Judge would look at it).
Put as much info as you can i.e common faults as detailed on this thread and others not supporting the device to fix problems etc
they will procrastinate (always want to use that word) but click on this line to relevant info .
look up Sale of goods act if link does not work.
If your sceptical I had a logik tv from dixons after 3 years it went PHUTT! I chased them and finally sent an email to the head of the company Sir or Lord somebody threating legal action inside 1 hr the secetary replied offering me £350 which got me a new TV as prices had dropped YOU dont even have to have your reciept they will have details.
The only real condition is how much was it original item if it was £2 for a light bulb then forget it but if its a substantial sum and it would be expected that it work for a reasonable time (value depandant) so a +£300 phone I would expect say 3 years min and if it has a record of known faults and especially is not supported now, well charge on it will cost you nothing to try and will put pressure on Sony to do something .
Hope this helps infact the more of you that do the better.
Note the six months period from when you bought the phone this is important if you are still within that period is on them to prove otherwise not YOU.
Excuse spelling ill at present
Good luck
